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Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Our Standard Shipping is Free Worldwide (excl. Canada)
All our orders are shipped with our Standard Shipping label. It takes about 5-10 business days for orders to arrive within North America and 7-21 business days for International deliveries
We're based in Canada and we've tried every possibility to make shipping free but because of current issues with Canada Post, its either waiting 4+ weeks for your shipment or using a private label company (UPS, Fedex, etc). We charge a $4.99 shipping cost but shipments are much faster and arrive in 3-5 business days. We made this decision in-order to continue to offer shipping in Canada as well as maintain customer satisfaction.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Customs, Duties and Taxes
The Waffle Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you have not received your item under the normal shipping period (not including holidays and special promotions), please use our contact form and give us your Full Name and Order Number.
Our Return Policy provides detailed information about options and procedures for returning your order.