It appears that your cart is currently empty
Are there any delays in shipping?
June 16th 2020: There should be no more delays within North America, all shipping times have been updated at checkout.
If you have any questions regarding the impact of COVID-19 and your delivery please email us at email@example.com for the fastest response (within 24 hours)
There are still a few delays regarding post offices as they are congested due to the sheer amount of packages needed to processes and the lack of workforce during COVID-19. We have linked some official statements from each postal office that does our last leg shipments.
Sadly, local post office delays are beyond our control and this is something that all of us have to wait through for the sake of our health and also ensuring the safety of postal workers. Once again, thank you for your patience and we hope you receive your order soon!
Where do you ship from?
We ship from China, the reason for this is that we have a special relationship with both manufacturers and fulfillment centers that allow us to ship quality products and give you free shipping no matter where you are in the world.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. You should receive an email informing you of your tracking number once the order is shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Our Standard Shipping is Free Worldwide
All our orders are shipped with our Standard Shipping label. It takes about 7-15 business days for orders to arrive within North America and 7-21 Business Days for International deliveries
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Customs, Duties and Taxes
The Waffle Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you have not received your item under the normal shipping period (not including holidays and special promotions), please use our contact form and give us your Full Name and Order Number.
I did not receive an order confirmation
Order confirmations are always sent through the email used upon making the order. If you have not received a confirmation it is probably due to a typo in the email used for the order. If this has happened to you, please use the contact form and include your full name and date you ordered for us to re-send the confirmation email.
How to track your order
You can use this link here to track your order: http://parcelsapp.com/en
My order hasn't arrived
First of all, we're sorry for the inconvenience caused by any delays and really appreciate the time you took to look for an answer. If your order has not arrived in at least 3-4 weeks after ordering, please send us an email at firstname.lastname@example.org.
Please include your name and order number so we ensure quick assistance.
To return your product:
1. Send us an email to email@example.com (You can use the Contact Form)
2. Include your Order Number and a reason on why you want the product to be returned (if defective please include pictures)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a regular return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where refunds are not granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.